Proudly serving the Community of Pasadena for 35 years!
Programming Complaint Form
Pasadena Media does not pre-screen content cablecast on The Arroyo Channel. Community Producer Members are responsible for audio and video levels conforming to The Arroyo Channel standards.There should be no audio or video dropouts and video levels must not be too low (dark) or too high (hot), among other standards. While Pasadena Media staff strives to help community Producer Members ensure that their programs meet our technical standards, we cannot watch the channel 24 hours a day. If you notice substandard quality during a program, we appreciate your feedback so that we may rectify the situation for future airings.
Pasadena Media will strongly uphold every individual's and organization's right to free speech. The only areas prohibited from appearing on the public access channels are those outlined here or as stated by law.
(i) Advertising, solicitation for funds:
No form of commercial content is allowed on The Arroyo Channel. Programs may
not mention prices, or invite the viewer to visit a commercial establishment.
Programs may not solicit funds in any way or ask for donations for anything. If
commercial content is questionable, Producer Members are advised to err on the conservative side and/or ask a staff member.
(ii) Gambling, Lotteries, Games of Chance
(iii) Unauthorized copyrighted material:
Producer Members are asked to be mindful of the use of anything printed, published, produced or otherwise created by another party without prior consent. Programs may not contain any material or elements that violate or otherwise infringe on another party's copyright. It is the sole responsibility of the Producer Member to obtain the necessary license or permission to use any such material.
(iv) Defamation or libel, obscenity, materials deemed harmful to minors:
Producer Members may not violate local state or federal laws or statutes that
regulate defamation or libel, obscenity.
Programs containing prohibited content may not be cablecast.
Potentially Objectionable Program Content
The Arroyo Channel requires that Producer Members provide notice to cable viewers in the event that their program contains potentially objectionable content. Potentially objectionable content can include, but is not limited to profane language, nudity, extreme physical violence or degradation and graphic depiction of medical procedures.
If it is decided that any program has controversial content or content suitable for adults only, or generates complaints from the public, staff may require a Producer Member to add the following disclaimer credit at the beginning and end of the program. “The views expressed on this program do not necessarily reflect those of The Arroyo Channel, Pasadena Media, PCAC, The City of Pasadena, or this channel's distributors. Viewer discretion is advised.” Responsibility for including the viewer advisory rests with the program's Producer Member or sponsor. Staff may also schedule the program to a more appropriate time, “safe harbor” between